Effective Date: March 1, 2025

This Privacy Policy explains how Kiesler’s Campground, Inc. (referred to as “we,” “our,” or “us”) collects, uses, and shares personal information when you interact with our website (https://kieslers.app) and our mobile app (“Kiesler’s App”). It also applies to transactions and interactions through KC’s Gift Shop, which operates on Shopify. By using our website, app, or services, you agree to the terms of this Privacy Policy.

What Data Do We Collect?

We collect the following types of data when you interact with our services:

• Personal Identification Information: Name, email address, phone number, mailing address, reservation history, and purchases made through KC’s Gift Shop or the app.

• Payment Information: Payment details required for processing transactions through Camplife Pay, Payrix, Shopify Pay, and the Shop App. Note: Payment information is encrypted and securely processed by these platforms.

• Usage Data: Device model, operating system version, browser type, IP address, app usage statistics, and geolocation, including background location (if enabled), to support geofencing features within the campground.

• Media and User Content: Photos or videos you submit (e.g., for profile pictures or uploaded content) and QR code scans via your device’s camera (if you use this feature).

Location Data (including background location)

With your permission, our app collects precise location data from your mobile device. This includes background location data, which may be used even when the app is not actively open or in use.

We use this information to:

• Enable geofencing features, which trigger location-based notifications (e.g., arrival alerts, safety messages, activity reminders) when you enter or exit certain areas within Kiesler’s Campground.

• Improve the guest experience by providing timely and relevant updates based on your location within the campground.

This data is collected only with your explicit consent and can be turned off at any time in your device settings. Disabling location services may impact some app functionality, including geofence-based alerts and updates.

How Do We Collect Your Data?

We collect your data directly when:

• You make a reservation through our app or website, which is processed via Camplife.

• You make a purchase through KC’s Gift Shop, which operates on Shopify and supports payments via Shopify Pay and the Shop App.

• You sign up for a free membership, RSVP to events, or fill out forms in the app.

• You contact us via email, phone, or customer support.

We also collect data indirectly through:

• Cookies and Tracking Tools: Cookies and analytics tools collect browsing behavior and app usage data.

• Third-Party Tools: Tools like Google Analytics, Firebase, and Shopify analytics may collect performance and user interaction data to help us improve our services.

How Do We Use Your Data?

We use the data we collect to:

• Process reservations made through Camplife and manage your camping experiences.

• Process payments securely via Camplife Pay, Payrix, Shopify Pay, and the Shop App.

• Send confirmations, receipts, and updates related to reservations and purchases.

• Provide updates on events, activities, or promotions at Kiesler’s Campground.

• Improve the functionality, usability, and security of our website and app.

• Respond to customer inquiries and provide support.

• Send marketing emails, newsletters, or promotional offers (if you have opted in).

Sharing Your Data

We only share your data in limited circumstances:

Third-Party Services:

We use trusted third-party services to process transactions and provide our services, including:

• Camplife for reservations and payment processing (via Camplife Pay and Payrix).

• Shopify for KC’s Gift Shop transactions (via Shopify Pay and the Shop App).

• Google Analytics and Firebase for usage and performance tracking.

Legal Requirements:

We may disclose your data to comply with legal obligations or protect our legal rights.

How Do We Store and Protect Your Data?

Your data is securely stored on servers provided by our trusted service providers. Payment information is encrypted and processed directly by Camplife, Payrix, Shopify Pay, or the Shop App; it is never stored on our systems.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example:

• Reservation Data: Retained for 5 years for accounting and audit purposes.

• User Account Data: Retained until you request account deletion.

When the retention period expires, personal data is securely deleted or anonymized.

Marketing

If you agree, we may send you promotional emails about:

• Upcoming events and activities at Kiesler’s Campground.

• Exclusive offers on KC’s Gift Shop items or campground reservations.

You can opt out of marketing emails at any time by clicking “Unsubscribe” in the email or contacting us at camp@kieslers.com.

Your Data Protection Rights

You have the following rights under applicable laws:

• Right to Access: Request copies of your personal data.

• Right to Rectification: Request corrections to inaccurate or incomplete information.

• Right to Erasure: Request that we delete your personal data under certain conditions.

• Right to Restrict Processing: Request limits on how your personal data is processed.

• Right to Object: Object to processing of your data, including for marketing purposes.

• Right to Data Portability: Request that your personal data be transferred to you or another organization.

To exercise these rights, contact us at:

Email: camp@kieslers.com

Phone: 507-835-3179

We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies to improve your experience on our website and app. These cookies may:

• Enable website functionality (e.g., for login or reservations).

• Collect performance data to help us optimize our services.

• Remember your preferences, like language or location settings.

You can manage or disable cookies in your browser settings. However, disabling cookies may impact some features of our website or app.

Privacy Policies of Other Websites

Our website and app may contain links to third-party websites, including Camplife and Shopify. This Privacy Policy applies only to Kiesler’s Campground’s website and app. When visiting external sites, please review their privacy policies.

Changes to This Privacy Policy

We regularly review and update this Privacy Policy. Any changes will be posted on this page. This Privacy Policy was last updated on March 23, 2025.

Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Kiesler’s Campground, Inc.

Email: camp@kieslers.com

Phone: 507-835-3179

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